quality and trust
5-year warranty
At Omnana, quality comes first - we support your active lifestyle with products that won't let you down. That's why we offer an impressive 5-year guarantee on our entire range. This is not only a sign of trust in our products, but also a promise to you. With our guarantee, we show our commitment to your satisfaction and your trust in us.
How to activate your 5-year warranty at Omnana
We make it super easy for you to benefit from our comprehensive guarantee. Simply follow these steps to ensure your new product is fully protected by our 5-year guarantee:
Find and scan QR code
#1
After unpacking, you will find a QR code on the product or in the packaging. Scan it to activate the warranty. This code is your key to activating the warranty.
product registration
#2
Scanning the QR code will take you to a special page on our website. Here you can register your product by providing some simple details about your purchase and authorizing the product for warranty. This step is important to officially make your product eligible for our 5-year warranty.
confirmation of the guarantee
#3
After we have successfully verified your registration and the details of your purchase, we will send you a confirmation message. In this message we will inform you that the extended warranty has been activated for your product and provide you with a unique warranty number. Keep this number safe - it serves as proof of your warranty.
Contact in case of problems
#4
If you ever experience a problem with your product that is covered by our warranty, you can simply contact us with your warranty number. This number will help us to quickly identify you and your product and find a prompt solution to the problem.
We want you to be absolutely happy with your Omnana purchase. Activating your 5-year guarantee ensures that you can enjoy your product for many years to come. Do you have any questions or need help registering? Our customer service is always there for you!
Important Conditions and Restrictions
While we are proud of our comprehensive warranty, there are some terms and conditions you must follow to receive the best service and protection:
Registration required: To benefit from the 5-year warranty, a simple registration of your product after purchase is required. This enables us to offer you a quick and efficient service should this be required.
Fair Use: Our warranty covers defects in materials and workmanship that occur during normal private use. It does not apply to natural wear and tear or damage caused by improper handling, care or storage.
scope of the guarantee
At Omnana, we attach great importance to the quality of our products and want to ensure that you enjoy them for a long time in private use. That's why we offer our 5-year guarantee specifically for private customers who use our products in a normal domestic environment.
When used professionally, for example in gyms or in commercial areas, our products are subjected to more intensive and frequent use. This increased use can lead to faster wear and tear that goes beyond the terms of our guarantee. To ensure the longevity and reliability of our products in private use, we focus our guarantee on this area.
We thank you for your understanding and are happy to answer any further questions you may have.
